FAQ
Frequently Asked Questions
How can I stay updated on new releases?
The best way to stay ahead of new drops is by subscribing to our email newsletter and following us on Instagram.
Subscribers receive early announcements, exclusive releases, and occasional promotions before the general public.
When will my order ship?
Orders are typically processed within 1–3 business days.
Once your order ships, you'll receive a confirmation email with tracking information.
Please note that processing times may be longer during new releases, holidays, or high-volume periods.
How long does shipping take?
Shipping times vary depending on your location.
Most U.S. orders arrive within 2–7 business days after shipment.
Delivery estimates are provided by the shipping carrier and cannot be guaranteed.
Do you ship internationally?
Yes.
International shipping is available to select countries.
Shipping rates and delivery times are calculated during checkout based on your destination.
Please note that international customers are responsible for any applicable customs duties, taxes, or import fees.
Can I modify or cancel my order?
If your order has not entered fulfillment, we'll do our best to accommodate changes.
Please contact us as soon as possible at:
Once an order has shipped, we cannot make changes or cancellations.
What is your return policy?
Due to the limited nature of many of our releases, all sales are generally considered final.
If you receive an incorrect item, damaged merchandise, or a product with a manufacturing defect, please contact us within 7 days of delivery, and we'll work with you to make it right.
Will sold-out items be restocked?
Some core products may return.
Most limited releases, seasonal collections, and exclusive drops are produced in limited quantities and may not be restocked once sold out.
If there's something you love, we recommend grabbing it while it's available.
How should I care for my apparel?
To maximize the life of your garments:
- Wash cold with like colors.
- Turn garments inside out before washing.
- Tumble dry low or hang dry.
- Do not iron directly over printed graphics.
- Avoid bleach.
Can I collaborate with Calibis?
We're always interested in connecting with creators, photographers, athletes, artists, and individuals who align with the Calibis community.
For collaboration inquiries, contact:
Do you offer wholesale?
At this time, Calibis Clothing is not accepting wholesale accounts.
Stay connected through our newsletter and social media for future updates.
Do orders include stickers?
Many orders include complimentary Calibis stickers while supplies last.
Additional stickers may also be available separately through the store.
How do I contact Calibis?
We're here to help.
For customer support, order questions, or general inquiries: