Shipping & Return Policies

We Appreciate Your Support

Every Calibis order is packed with care by our team. We want you to have a smooth experience from checkout to delivery, and we're committed to making things right if something doesn't go as planned.

Shipping 

Order Processing

Most orders are processed and shipped within 1–3 business days.

During new product launches, limited releases, holidays, or promotional events, processing times may be slightly longer due to increased order volume.

Once your order ships, you'll receive a confirmation email with tracking information so you can follow its journey.

Domestic Shipping

Most U.S. orders arrive within 2–7 business days after shipment, depending on your location and the shipping carrier.

Shipping costs are automatically calculated during checkout.

International Shipping

We proudly ship worldwide.

International delivery times typically range from 10–21 business days after shipment, depending on destination and customs processing.

Please note that customs duties, import taxes, and brokerage fees are the responsibility of the customer and vary by country.

Tracking Your Order

As soon as your order ships, we'll email your tracking information.

If you haven't received a shipping confirmation within several business days, please contact us and we'll be happy to help.

Email: support@calibis.com

Returns & Exchanges

Our collections are intentionally produced in limited quantities. Because of this, most purchases are considered final sale.

If something isn't right, we want to hear from you. Our goal is always to provide a great experience and work toward a fair solution whenever possible.

Size Exchanges

Need a different size?

We understand that finding the perfect fit isn't always easy.

Items purchased at full retail price may be exchanged for another size within 14 days of delivery, subject to inventory availability.

To qualify for an exchange:

  • Item must be unworn, unwashed, and in new condition.
  • Original tags must still be attached.
  • Item must be returned in its original packaging whenever possible.
  • The requested replacement size must be in stock.

Customers are responsible for return shipping costs.

Final Sale Items

The following items cannot be returned or exchanged:

  • Discounted or sale items
  • Promotional products
  • Limited clearance merchandise
  • Gift cards

Damaged, Defective or Incorrect Orders

If your order arrives damaged, contains a manufacturing defect, or you receive the wrong item, please contact us within 7 days of delivery.

Please include:

  • Your order number
  • A brief description of the issue
  • Photos of the product and packaging (if applicable)

We'll review your request promptly and make things right.

Email: support@calibis.com

Order Changes & Cancellations

If you need to update or cancel your order, please contact us as soon as possible.

Orders may be modified or canceled within 12 hours of purchase, provided they have not entered fulfillment.

Once an order has been packed or shipped, we are unable to make changes.

Returned Packages

If a shipment is returned to Calibis because of:

  • An incorrect or incomplete shipping address
  • Delivery refusal
  • Failure to collect the package
  • Failure to claim the shipment from the carrier

we'll contact you once it arrives back at our facility.

Customers are responsible for the cost of reshipping returned packages.

Lost or Delayed Shipments

Once your package has been accepted by the shipping carrier, delivery times are outside of our control.

If your shipment appears lost or experiences an unusual delay, please reach out to us. We'll gladly assist you in working with the shipping carrier to resolve the issue.

Taxes & Duties

Applicable sales tax will be collected where required by law.

International customers are responsible for any customs duties, taxes, import fees, or brokerage charges assessed by their local government.

Questions?

Our team is here to help.

Email: support@calibis.com